We've got a tick! No, not the tick that you're aware of.
After a long deliberation, we are finally accredited by the Australian Tourism Industry Council.
It's official! Accom Whitsunday is the only accredited holiday letting company in the Whitsundays that meets best practices within the tourism industry.
What does this mean? This means that we met specific criteria to ensure that we achieved great customer service and high quality in business practice.
So how does one business get credited?
According to https://qualitytourismaustralia.com/
"The Australian Tourism Accreditation certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All quality tourism accredited businesses undertake regular onsite audits to ensure compliance. To be accredited businesses must complete the following: "
Licences & Permits
Ensures the business has all the required licences and permits.
Business Operating Systems
Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
Economic Sustainability and Financial Systems
Ensures business complies with accounting standards Up-to-date record keeping and complies with consumer laws
Ensures the business has all required coverage inc. at least $10million in public liability insurance.
Human Resource Management
Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
business must demonstrate a documented and practical commitment to sustainable environmental practices.
Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
Business must show documentation and Implementation of risk management plans, as well as emergency and evacuation procedures.
Code of Practice
Business must sign the industry code of ethics.
This means that we're getting recognized by the tourism industry here in Australia. Throughout the years, we strive to maintain excellence.
Rest assured that this accreditation will not stop us from growing in this industry.
We will always strive to be the best with our services. We won’t let you down.